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Return and Exchange Policy

We aim to provide a seamless experience when you need to return or exchange your purchase. Please read below for detailed instructions and guidelines.

1. How Do I Return or Exchange an Item Using GVVEN’s Free Pickup?

Returning or exchanging an item is simple and can be done in just two steps:

Step 1: Submit Your Request

  • Log in to your account at www.gvven.com.
  • Navigate to the order details page and select the items you wish to return or exchange.
  • A Return Authorization Number will be issued to you.

Step 2: Prepare Your Items

  • Place the items for return or exchange in their original boxes and packaging.
  • Ensure the items are in new, unused condition with all original tags and labels attached.
  • Include the Return Authorization Number inside the package.

For Orders Shipped Within GCC:

  • If you wish to specify a different pickup address, you can provide it during the return request process (Step 1 above).
  • Once your request is complete, contact DHL to schedule a convenient pickup time for your package.

2. How Do I Return or Exchange a Product I Received as a Gift?

We regret to inform you that returns or exchanges for gifted items are not possible. However, you may return an item by contacting our customer service team via email or WhatsApp. Please note that our return policy does not apply to gifts.

3. Terms and Conditions for Returns and Exchanges

  • You may return or exchange (for a different colour or size) any item purchased through our website (www.gvven.com) within fifteen (15) days of receiving the product.
  • This return and exchange policy applies exclusively to purchases made on our website.
  • We are unable to accept returns or exchanges for products purchased from other websites, physical stores, or from countries where we do not ship merchandise directly.

Exclusions: The right of withdrawal does not apply to the following:

  • Customized products.

For full details, please refer to our Terms and Conditions.

If you have any additional questions or require assistance, feel free to contact our customer service team via email or WhatsApp. We’re here to help!