Refund policy

RETURN & EXCHANGE POLICY

You may return or exchange (size or color) any item purchased on www.gvven.com within 7 days of delivery.

This policy applies only to purchases made on our website.

We cannot accept returns or exchanges for:

• Items purchased from third-party retailers

• Items purchased from other websites

• Items shipped to countries where we do not directly deliver

• Customized products

For full details, please refer to our complete Terms & Conditions.

IN-STORE TERMS (DIRECTLY OPERATED STORES)

Return Policy — In-Store Purchases

Items purchased or received as a gift from a GVVÈN boutique may be returned once, within 7 days of purchase.

To process a return:

• Bring the item in perfect, unused condition with all tags and the original receipt

• A store representative will inspect the product

• If approved, they will provide available return options

We cannot accept items that:

• Appear worn

• Are altered or used

• Are missing labels or tags

Quality Claim Policy

Items with manufacturing defects may be returned within 30 days of purchase, with the original receipt.
This applies to both purchased items and gifts.

ALTERATION POLICY

A. Definition

Our alteration service provides basic adjustments, such as:

• Hemming trousers

• Waist adjustment

• Sleeve shortening

Note: Alterations do not include design modifications or personalization requests.

B. Requesting an Alteration

• Items purchased from GVVÈN boutiques may be altered once, free of charge, within 30 days of purchase

• Please bring the item and the original receipt to the boutique

• Alteration time may vary based on complexity and staff availability